Adult FriendFinder has been accused of committing systematic billing fraud. According to the complaints filed, the company has a practice of continuing to bill customers even after they have cancelled their service. Former employees of the company have claimed that this is their standard policy and not the result of errors. These employees have stated that the majority of customers do not notice the charges for many months.[better source needed] As of October 2014, hundreds of civil cases have been filed against the company and a criminal indictment was made by the Federal Trade Commission against the company. In 2007, Adult FriendFinder settled with the Federal Trade Commission over allegations that the company had used malware to generate explicit pop-up ads for the service on computers without user consent.
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