Adult FriendFinder has been accused of committing systematic billing fraud. According to the complaints filed, the company has a practice of continuing to bill customers even after they have cancelled their service. Former employees of the company have claimed that this is their standard policy and not the result of errors. These employees have stated that the majority of customers do not notice the charges for many months.[better source needed] As of October 2014, hundreds of civil cases have been filed against the company and a criminal indictment was made by the Federal Trade Commission against the company. In 2007, Adult FriendFinder settled with the Federal Trade Commission over allegations that the company had used malware to generate explicit pop-up ads for the service on computers without user consent.
On November 13, 2016, it was reported that a database of usernames, e-mails, and passwords had been breached and leaked from Adult FriendFinder and other FriendFinder Networks websites. The breach included 300 million Adult FriendFinder user accounts, including account data for 15 million accounts that had supposedly been "deleted". The passwords had not been encrypted at all, or encrypted with the obsolete and insecure SHA-1.
FFN Websites use reasonable security measures to help protect and prevent the loss, misuse, and alteration of the information under our control. We use industry standard efforts, such as firewalls, to safeguard your Personal Information. While "perfect security" does not exist on the Internet, or elsewhere, our technical staff works hard to help ensure your secure use of our services.
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FriendFinder pioneered and continues to innovate some of the most popular and widely-used dating and entertainment websites in the world. We run the world’s first and by far the largest adult dating network with one goal in mind: bringing in like-minded people together for fun, intimacy and love. Every day we’re finding new ways to help our members engage, communicate and connect with people who are looking for exciting experiences both online and offline.